DVD Catalogue

catalogueGet the TRAININGlink catalogue to see our extensive selection of maritime training films.

pdfDownload PDF >

Fleet Discounts

If you’re ordering for more than one vessel, we offer fleet discounts for all our DVDs.

Contact Us >

Tailored DVD Packages

We will help you build a package specifically for the needs of your ships and crew.

Contact Us >

Company Specific Training

We will create training products specifically for your company, with your branding and your vessels.

Learn More >


The Maritime Communication Series - human factors training for HELM candidates

Price: £195.00

Buy Now

The Maritime Communication Series: Part 3 - Cooling Conflict

Please note that this film is available at a reduced price when purchased as part of The Maritime Communication Series - three DVD's and Facilitator Guides that give a comprehensive grounding in the art of effective communication to all those in the maritime industry.

Part 3 of The Maritime Communication Series looks at how conflict can prevent effective communication, and how crew and shoreside staff can modify their behaviour and communicate better in what can be a stressful environment.

This film and the others in this series are suitable for crew members and shore staff at all levels within shipping and maritime organisations. Conflict is a natural occurrence in the work environment. Individuals' varying backgrounds, cultures, and opinions often lead to different conclusions or ideas about handling situations at work. In the maritime industry these can have serious safety implications as well as being commercially costly. Dealing with conflict effectively, both ashore and onboard, can improve efficiencies, as well as morale and working relations.

The aim is to improve how conflict is dealt with both at sea and ashore and to reduce maritime incidents that are caused by preventable and often costly human error. This film looks at how crew and shore staff can learn to recognise and handle conflict, whether you work in the company office or onboard.

The scenario - Staying on schedule at sea

Conflicting temperature readings from cylinder five while at sea enflame a further conflict, this time between the Leviathan's Brazilian 2nd Engineer and his 'Grizzly Bear' Chief. Can they resolve their issues and keep their vessel on schedule?

The topics covered include:

  • Common causes of conflict in the workplace

  • Common triggers - stress, personal issues, the food and drink we eat

  • Keeping control of our emotions

  • Different cultures have differing rules and values

  • The three steps to conflict resolution

Included with the DVD is a facilitator guide, specifically developed and written for use with this film.

Click here to download a sample copy of the Facilitator Guide

The film is designed to provoke thought and discussion amongst those watching it. While it is not essential that it be used in a group environment, experience shows that the most effective learning comes when participants work out the answers for and amongst themselves, rather than simply being shown a film that 'tells them what to do'. The film is split into four sections and in conjunction with this booklet has been developed to encourage a facilitator-led discussion to pre-empt the voiceover's observations, encouraging viewers to identify the learning points for themselves.

Alternatively, the film can be viewed straight through by a group or individual. Whichever option is used, the aim is to help crew and personnel identify for themselves one or two good habits they can adopt in order to improve conflict resolution and team working aboard and ashore.

Preview copies are available for appraisal by fleet managers and those interested in deploying this resource within their organisation. We also offer generous fleet discounts for multiple-copy orders. Please contact us for more information and a tailored quote.

Duration: Approx. 15 minutes
Language: English
Subtitles: English, French, Spanish, Greek, (Brazilian) Portuguese, Russian, Tagalog, Cantonese, Hindi

These titles might also interest you: