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Resources



The Maritime Communication Series - human factors training for HELM candidates

Price: £195.00


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The Maritime Communication Series: Part 1 - Through Troubled Waters

Please note that this film is available at a reduced price when purchased as part of The Maritime Communication Series - three DVD's and Facilitator Guides that give a comprehensive grounding in the art of effective communication to all those in the maritime industry.

Part one of The Maritime Communication Series looks at the common barriers to effective communication, and how we can avoid them.

This film, and the others in this short series are suitable for crew members and shore staff at all levels within shipping and maritime organisations. Communication breakdown is common across all types of organisations and at all levels, and in the maritime industry it can have serious safety implications as well as being commercially costly.

Gaining an insight into how to improve communications will be beneficial for everyone in your organisation, both ashore and onboard. Effective communication can improve efficiencies, as well as morale and working relations.

The scenario - Getting in to port on time

Confusion with the cargo paperwork exposes the need to overcome the barriers to effective communication - both onboard and ashore - in order to solve the problem and get the Leviathan into port on time. How can everyone make sure that their message is received and more importantly, understood?



The topics covered include:

  • How we all filter what we hear and read

  • The responsibilities of the 'sender' and the 'receiver'

  • Using the correct medium for a communication

  • Open and closed questioning

  • Envoronmental barriers and distractions

  • Using an appropriate level of detail


Included with the DVD is a facilitator guide, specifically developed and written for use with this film.




Click here to download a sample copy of the Facilitator Guide


The idea of the film is to provoke thought and discussion amongst those watching it. While it is not essential that it be used in a group environment, experience shows that the most effective learning comes when people work out the answers for and amongst themselves, rather than simply being shown a film that tells them 'what to do'.

The film is split into four sections and in conjunction with the Facilitator Guide has been designed to encourage a facilitator-led discussion to pre-empt the voice-over's observations, thereby encouraging the viewers to identify "good" and "poor" communication habits for themselves.

Alternatively, the film can be viewed straight through by a group or individual. Whichever option is used, the aim is to help crew and personnel identify for themselves one or two good habits they can adopt in order to improve communications aboard and ashore.

Preview copies are available for appraisal by fleet managers and those interested in deploying this resource within their organisation. We also offer generous fleet discounts for multiple-copy orders. Please contact us for more information and a tailored quote.

Duration: Approx. 12 minutes
Language: English
Subtitles: English, French, Spanish, Greek, (Brazilian) Portuguese, Russian, Tagalog, Cantonese, Hindi



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